If your free gift shows in the Gift with Purchase reward preview in Unicorn but not on your live site, the cause is almost always the product itself and not the cart. Run through these four checks on the gift product in Shopify.
🧠 Pro Tip: Check the Online Store and Catalogs settings first if you sell in multiple regions. A gift can appear in one market and not another.
🛠️ What to check
In your Shopify admin, go to Products and open your gift product.
Check the product status. Make sure it’s set to Active or Unlisted and hasn’t reverted to Draft.
Check inventory. Make sure the product has available inventory. If inventory is zero, the cart treats the gift as out of stock and it won’t show in the progress bar or apply to the cart, because gifts can’t be oversold.
Check your sales channel. Under Publishing, make sure Online Store is toggled on. This is one of the most important checks.
Check your market catalogs. Click Catalogs and make sure the product is toggled on for every region.
If all four checks pass and the gift still isn’t showing, reach out to support and we’ll help you troubleshoot.